Returns & Refunds

At Kilt Kingdom, we are committed to delivering high-quality products and ensuring customer satisfaction. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

We accept returns under the following conditions:

• The item must be unused, unworn, and in original condition
• The item must be returned within 15 days of delivery
  
• The item must include original packaging and tags (if applicable)

To initiate a return, customers must contact us at support@kiltkingdom.com
 with their order details.

2. Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return or refund:

• Custom-made or made-to-measure products
• Personalized or altered items
  
• Items damaged due to misuse or improper handling

These conditions are clearly defined to ensure fairness and transparency.

3. Exchanges

We offer exchanges in the following cases:

• Incorrect size (for standard-size items only)
  
• Defective or damaged product upon arrival
  
• Wrong item received

Customers must notify us within 24 hours of delivery with clear photos as proof.

4. Refunds

Refunds are processed under these conditions:

• Once the returned item is received and inspected
  
• Approved refunds will be issued to the original payment method

Processing Time:

Refunds may take 8-15 business days to appear, depending on your payment provider

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
  
• The wrong item was sent

We recommend using a trackable shipping service, as we are not responsible for lost returns.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery
  
• Provide photos clearly showing the issue

We will offer a replacement or full refund at no additional cost.

7. Order Cancellation

Orders can be canceled within 24 hours of purchase
After this period, orders may already be in production or processing and cannot be canceled

8. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment provider first
  
• Contact your credit card company, as processing times may vary
  

If the issue persists, contact us at support@kiltkingdom.com

9. Contact Information

For any return, refund, or exchange inquiries, please contact:

Kilt Kingdom
📧 support@kiltkingdom.com

📞 +1 409-302-2548