Shipping Policy

Delivery Costs

All our delivery costs are calculated based on the total weight of your order. This includes both the weight of the products and the packaging.

  • No handling charges and no tax for all items.

Delivery Timeframes

  • We aim to deliver your order within 10-15 working days.
  • Tailor-made or customization/back orders may take about 3-4 weeks.
  • Delivery time may vary according to your location.

Returns and Exchanges

  • All returns must be sent back to us at our contact address at your own cost and risk.
  • Only defective items will be entertained for exchange.

Delivery Services

The contents of your order and your delivery postcode will determine which delivery services you will be offered. Please note:

  • We are unable to deliver to PO boxes on any of our delivery services.
  • Terms & Conditions Apply.

Delivery Partners

We use DHL and FEDEX for all our deliveries. Our back office systems are fully integrated with these partners, ensuring seamless tracking. Once your parcel is dispatched, you will receive an email containing your tracking details, allowing you and us to track your parcel's every move from our door to yours!